In accordance with the provisions of the Law on Tourism, the Organizer has a deposit in the amount of EUR 500.00 and a travel guarantee for license category B in the amount of EUR 5,000.00, which in the case:

A) insolvencies of the Travel Organizer are provided by:
1. the costs of the necessary accommodation, food, and return of the Passenger from the trip to the place of departure in the country and abroad,
2. Claims of paid funds of the Traveler based on the Travel Contract, which the Travel Organizer did not realize
3. Claims of the Passenger's paid funds in case of cancellation of the trip by the Passenger, in accordance with General conditions of travel,
4. claims for the difference between the funds paid under the Travel Contract and the discounted funds in proportion to non-performance or incomplete performance of services included in the Travel Program and just in case;

B) compensation for damage is provided by compensation for damage caused to the Passenger by non-fulfillment, partial fulfillment or improper fulfillment of the Travel Organizer's obligations, which are determined by the General Terms and Conditions and Travel program:
1. for the claim of the Traveler's paid funds based on the Travel Contract that the Organizer he did not realize the trips
2. to claim the difference between the funds paid under the Travel Contract and the funds reduced in proportion to non-performance or incomplete performance of the services included in the Travel Program.
The coverage period of the Travel Guarantee is from the date of its issuance until the end of the tourist trip, that is until the Passenger return to the agreed destination.

The guarantee under the Travel Guarantee Agreement and giving consent for the issuance of a bank guarantee no 023/2022 from April 20, 2022. concluded with the Guarantor National Association of Travel Agencies PU "YUTA", žBelgrade, ul. Kondina no. 14, PIB 101823808 MB 07008511

Bank guarantee number 265-60-17319-15 dated June 27, 2022. Raiffeisen Bank A.D. Belgrade.

The recipient of the bank guarantee can call the bank for payment in a period that cannot exceed six months counting from the date when the bank guarantee ceased to be valid.The beneficiary of the bank guarantee, the traveler activates the bank guarantee without delay, i.e. within 14 days from the date of occurrence of the prescribed case through the Recipient of the bank guarantee of the National Association of Travel Agencies PU "YUTA", 011 3228 686, in writing or by telegram to the address YUTA, Belgrade, ul. Kondina no. 14. or by email: This email address is being protected from spambots. You need JavaScript enabled to view it..

(The passenger realizes his rights for compensation of damages on the basis of a final and enforceable court verdict, that is, decisions of the Arbitration Court or other out-of-court settlement of a consumer dispute, in accordance with this General conditions and General conditions of YUTA.)

ABOUT THE METHOD AND PLACE OF RECEIVING COMPLAINTS 

The consumer can declare a complaint verbally, in writing, by calling +381605720255 or electronically by sending an e-mail to the supplier's address This email address is being protected from spambots. You need JavaScript enabled to view it. , all at the facility where the goods were purchased or at the facility at Ustanička 120, Belgrade with a mandatory delivery of an invoice with a financial statement or delivery of only a fiscal statement.
Complaints are submitted during working hours to the present seller Damjan Borisavljević.